Sample Customer Service Advisor cover letter

8 Lomanstown Road


Dublin 6

7th July 2021

British Telecom,

2 Cashmere Road,

Dublin 4

REF: Customer Service Advisor – Dublin – 27229

Dear Sir / Madam,

I am writing in response to your recent advertisement for the position of “Customer service advisor” as advertised on

I am very interested in this role as I have over 6 years experience, most recently as a Customer Service agent for UPC for 2 years. During this time, I handled hundreds of calls from U.S. customers requiring assistance with a range of problems, including broadband connection problems and video streaming services. This was a highly pressurised work environment requiring attention to detail which I handled well by using initiative and utilising the training and knowledge base, as well as being a strong team player and commitment to putting the customer’s needs first.

In my role as a Customer Service with Ebay, I was promoted to Team lead after proving my ability to resolve and troubleshoot customers’ problems across a wide range of digital devices, while maintaining a calm demeanour and ensuring the customers’ loyalty by putting their needs first.

I am currently enrolled as a part-time student with Griffith College studying for a Certificate in Computer Programming.

I would welcome the opportunity to work with British Telecom and would like the opportunity to use my interpersonal and communication skills to be an asset to your Customer Service team. I hope to meet and discuss with you my experience and suitability in greater detail.

Looking forward to your response,

Yours faithfully,

Ken Nyman

Breda Hegarty – Career Counsellor

If you would like to work on making your cover letter more impressive, contact Breda today!

Breda Hegarty is a fully qualified career guidance counsellor based in Dublin. Breda has been providing expert career counselling and guidance for 15 years, supporting adults to choose the right career and identify their skills. Her expertise is in the area of successful CV and cover letter writing, career planning and interview preparation.


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