8 Lomanstown Road
Rathmines
Dublin 6
7th July 2021
British Telecom,
2 Cashmere Road,
Dublin 4
REF: Customer Service Advisor – Dublin – 27229
Dear Sir / Madam,
I am writing in response to your recent advertisement for the position of “Customer service advisor” as advertised on www.indeed.com.
I am very interested in this role as I have over 6 years experience, most recently as a Customer Service agent for UPC for 2 years. During this time, I handled hundreds of calls from U.S. customers requiring assistance with a range of problems, including broadband connection problems and video streaming services. This was a highly pressurised work environment requiring attention to detail which I handled well by using initiative and utilising the training and knowledge base, as well as being a strong team player and commitment to putting the customer’s needs first.
In my role as a Customer Service with Ebay, I was promoted to Team lead after proving my ability to resolve and troubleshoot customers’ problems across a wide range of digital devices, while maintaining a calm demeanour and ensuring the customers’ loyalty by putting their needs first.
I am currently enrolled as a part-time student with Griffith College studying for a Certificate in Computer Programming.
I would welcome the opportunity to work with British Telecom and would like the opportunity to use my interpersonal and communication skills to be an asset to your Customer Service team. I hope to meet and discuss with you my experience and suitability in greater detail.
Looking forward to your response,
Yours faithfully,
Ken Nyman
Breda Hegarty – Career Counsellor
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Breda Hegarty - Career Counsellor 