Sample Fraud Analyst C.V.

 

Hilda Poppy

34 Divers Street, Naas, Co. Kildare

 087 4370715

hildapoppy@gmail.ie

Profile

A Financial Services graduate with a FETAC Level 5 certificate in Manual and Computerised Bookkeeping and Payroll and over 8 years experience as a customer service representative and fraud analyst. An Accurate and analytical individual with the ability to meet strict deadlines with excellent Computer skills including Office packages, Sap, Sage 5.0, Micropay, fluent in German & English is looking for a role in Fraud Analysis.

Employment History

Sept 2013 –Present                  Facebook Ireland, Balbriggan, Co. Dublin

Position                                   Fraud Analyst (Risk management department)

Duties                                      

• Reviewing 20 suspect accounts per hour in order to determine whether they were fraudulent or valid,
• Identifying triggers such as duplicate accounts, photos of a picture, fraud trend, to alert fraudulent behaviour in live profiles
• Investigating and analysing user transaction activities to detect fraud issue at front end level before forwarding to respective internal teams,
• Monitoring bad accounts daily and generating black lists.

Jun 2013 – Aug 2013             Cooper and Cooper Financial Services (Assurance Brokerage),

                                                Donnybrook, Dublin 4

Position                                   Administrator and Sales Advisor (Work Experience)

Duties                                      

• Answering calls daily regarding queries on life assurance policies
• Cold calling potential customers to negotiate new insurance policies and increasing sales by 10% when advising them about new and better assurance
• Providing information regarding Mortgages, Valuation, Leases and rent

 

May 2009 – Jun 2013              Useful Transactions Ireland, Corporate and Finance Department,

                                                Finglas, Co. Dublin

Position                                   Financial administrator (Work Experience)

Duties                                      

• Handling cash, credit card and ebusiness transactions and Posting information in excel formats imported from Integra and compiled data in the book of final entry.
• Preparing invoices and credit notes
• Lodging payments every 2 days in bank and daily in company after generating allocations
• Reconciling account balances for the work of maintenances and complying with established guidelines.

 

Jan 2001 – Feb 2009                Juicy Car rental Service, Frankfurt, Germany

Position:                                  Customer Care representative

Duties:                                     

• Dealing with customer queries regarding car rental and transforming 60% of the calls into sales
• Taking customer bookings and increasing sales by 20% by maintaining customer satisfaction
• Handling Gold Member calls quickly and effectively to maintain high standard booking

Oct 1998 –Nov 2000                 My Domain Insurance Company, Frankfurt Germany

Position:                                  General Administrator

Duties:                                     

• Providing personalised Car, Home, Life and Health insurance,
• Taking customer complaints about queries on accident claims payment, small print on insurance contract and solving them with efficiency and professionalism
• Detailing monthly reports and targets effectively by increasing the sales by 20% comparing with the sales for the same month the years before.
• Reporting and meeting with the manager twice a month in relation to targets and customer satisfaction.

June 1995 –July1998                 New Office – Aachen, Germany (Phone, typing and fax centre)

Position:                                  Manager (6 employees)

Duties:                                     

• Preparing shifts and staff rotation and Setting targets for employees,
• Managing day-to-day tasks by sending invoices to suppliers and receipting same
• Buying products and stock management
• Responding to inquiries regarding payroll procedures

Voluntary Work

2011 – Date                              The Successful Women’s Group. Ireland.  (30 members)

Position:                                  Financial Secretary

Duties:                                     

• Organising finances for the meetings including contribution, savings and donations
• Budgeting yearly expenditure and income

2009 – 2010                              Frankfurt Women’s Group, Ireland.

Position:                                  Chairperson

Duties:                                     

• Organising meetings sessions by setting up time tables and plans of each sessions and making sure every member of executive do their task.
•  Liaising with other members of the executive for various suggestions on how to improve and promote our organisation
• Representing The Frankfurt women’s group in various intercultural activities and events such as St Patrick day festival

Education History

Oct 2013 – Dec 2013              Fas Training Centre Crumlin, Dublin 12

                                                Fetac level 5 Manual & computerised bookkeeping

                                                and Payroll: Distinction

                                                 Sage 5.0, Micropay

 

Sept 2009 – May 2013              NUI Maynooth, Maynooth, Co. Kildare

Courses:                                  Financial Services Level 8 Honour Degree 2.1

            Lending, Financial, Risk Management, Management, Derivative theory and

            practice, Business Strategy, Business Economy, Global Business Environment,

                                                Insurance and  Financial Regulatory Environment

 

1992 – 1994                              Berlin College – Berlin, Germany

Course:                                    Diploma in Computer Science.

 

Further Training

June 2000 – Aug 2000               English Course Frankfurt, Germany. (160 Hrs)

July 1999 – Aug 1999                Basic Data entry Training, Frankfurt, Germany. (15 Hrs)

May 1998 – May 1998               Active listening in the Workplace,  Frankfurt, Germany. (20 Hrs)

 

Hobbies and Interests

• Participating actively in Maynooth Badminton Club, playing badminton matches every Saturday and training the junior girls team twice a week.
• Fundraising for MS Ireland, having completed 5 Flora women’s mini marathons on their behalf.
• Swimming- especially open water swimming in Dollymount strand.

 

References                                      Available upon request