Sample Customer Service Advisor cover letter

8 Lomanstown Road

Rathmines

Dublin 6

7th July 2021

British Telecom,

2 Cashmere Road,

Dublin 4

REF: Customer Service Advisor – Dublin – 27229

Dear Sir / Madam,

I am writing in response to your recent advertisement for the position of “Customer service advisor” as advertised on www.indeed.com.

I am very interested in this role as I have over 6 years experience, most recently as a Customer Service agent for UPC for 2 years. During this time, I handled hundreds of calls from U.S. customers requiring assistance with a range of problems, including broadband connection problems and video streaming services. This was a highly pressurised work environment requiring attention to detail which I handled well by using initiative and utilising the training and knowledge base, as well as being a strong team player and commitment to putting the customer’s needs first.

In my role as a Customer Service with Ebay, I was promoted to Team lead after proving my ability to resolve and troubleshoot customers’ problems across a wide range of digital devices, while maintaining a calm demeanour and ensuring the customers’ loyalty by putting their needs first.

I am currently enrolled as a part-time student with Griffith College studying for a Certificate in Computer Programming.

I would welcome the opportunity to work with British Telecom and would like the opportunity to use my interpersonal and communication skills to be an asset to your Customer Service team. I hope to meet and discuss with you my experience and suitability in greater detail.

Looking forward to your response,

Yours faithfully,

Ken Nyman

Breda Hegarty – Career Counsellor

If you would like to work on making your cover letter more impressive, contact Breda today!

Breda Hegarty is a fully qualified career guidance counsellor based in Dublin. Breda has been providing expert career counselling and guidance for 15 years, supporting adults to choose the right career and identify their skills. Her expertise is in the area of successful CV and cover letter writing, career planning and interview preparation.

To book an appointment contact Breda at 0879229533 bredahegarty@hotmail.com or linkedin.com/in/bredahegarty.

Sample Accommodations Assistant cover letter

3 Lomans’ Crescent

Ballyfermot

Dublin 12

7th July 2021

Newbridge hotel,

Newbridge Place,

Newbridge,

Co. Kildare.

Dear Mrs. Tappington,

I am interested in applying for the post of Accommodations assistant with your hotel, which was advertised on the Irishjobs.ie website on the 4th of July. I feel I am ideal for this position as I have experience as a waiter and barista and I have worked in both Restaurants and bars.

While working for the Midway Restaurant and Bar I gained experience cleaning tables and counter tops and ensuring the clean and efficient running of the bar and lounge. At the end of each shift I mopped the floors, vacuumed the carpets and polished the tables. I replaced any condiments that had been used. I also undertook physical duties such as carrying, lifting and loading and unloading of material, which I excelled at and greatly enjoyed.

I am fluent in English and Italian. I have good interpersonal skills, I am trustworthy and able to multitask. I am available for an interview at any time that is most convenient for you. I look forward to discussing this position with you further

Yours Sincerely

Naomi Tivo

Breda Hegarty – Career Counsellor

If you would like to work on making your cover letter more impressive, contact Breda today!

Breda Hegarty is a fully qualified career guidance counsellor based in Dublin. Breda has been providing expert career counselling and guidance for 15 years, supporting adults to choose the right career and identify their skills. Her expertise is in the area of successful CV and cover letter writing, career planning and interview preparation.

To book an appointment contact Breda at 0879229533 bredahegarty@hotmail.com or linkedin.com/in/bredahegarty.

Cover letter template

 (My Address)_________

__________

__________

__________

(Date)

(Company Address)

___________________

___________________

___________________

___________________

___________________

Dear Sir / Madam,

I am writing in response to your recent advertisement on the (State the place where you saw the add) for the position of (Job title). I am very interested in this position because (Mention your passion for this type of work, why have you picked this position over any other / what did you really enjoy about similar roles).

I have worked as a (Job title) with (Name of Company). During my time working as a ( Job title) with (Name of Company)  My main duties included (List relevant duties and relevant hard and soft skills developed).

I have studied (State a relevant course that you have studied) with (State the college)While studying ( Course title) my subjects included (List the subjects).

I am very interested in working with (Name the company)(Give reasons why). I am (List your skills e.g fluent in English / Excellent communication skills). (List your personality traits e.g friendly/hardworking).

Please find enclosed a copy of my C.V. I am available for interview at any time that is most convenient for you. I look forward to discussing this position with you further.

Looking forward to hearing from you.

Yours faithfully

Signature

_____________________

Name Printed

Breda Hegarty – Career Counsellor

If you would like to work on making your cover letter more impressive, contact Breda today!

Breda Hegarty is a fully qualified career guidance counsellor based in Dublin. Breda has been providing expert career counselling and guidance for 15 years, supporting adults to choose the right career and identify their skills. Her expertise is in the area of successful CV and cover letter writing, career planning and interview preparation.

To book an appointment contact Breda at 0879229533 bredahegarty@hotmail.com or linkedin.com/in/bredahegarty.

Cover letter guidelines

Your Address

Date

Organisation

Address

Dear Mr./Ms. Last Name:

First Paragraph: Why You Are Writing.

The position you are applying for and where you saw it advertised.

Middle Paragraphs: What You Have to Offer.

Make connections between your experience and skills and the advertisement. Try to support each statement you make with proof. Always connect your information to the advertisement, for example; I see from your advertisement that you are looking for someone with…….I feel I am very suitable as I …………..

If you mention work experience make sure to include the name of the company, position you held there and the duties. For education, mention the name of the college, course and subjects studied. Show how your education and work skills are relevant to the position for which you are applying.

When responding to the advertisement, refer specifically to the skills listed and show how your duties and previous studies prove that you have these skills and qualities.

Final Paragraph:  The closing – Express your interest in the position and the company, show how you will fit into the company.  State your availability for an interview.

Yours sincerely,

Your Signature

Your Typed Name

Breda Hegarty – Career Counsellor

If you would like to work on making your cover letter more impressive, contact Breda today!

Breda Hegarty is a fully qualified career guidance counsellor based in Dublin. Breda has been providing expert career counselling and guidance for 15 years, supporting adults to choose the right career and identify their skills. Her expertise is in the area of successful CV and cover letter writing, career planning and interview preparation.

To book an appointment contact Breda at 0879229533 bredahegarty@hotmail.com or linkedin.com/in/bredahegarty.

Sample Assistant Retail Manager C.V.

Nancy Fowler

19 Dundrum Drive, Vera Terrace, Dublin 3

0884011779                nancyfowler@gmail.com

 

PERSONAL PROFILE

A dynamic and customer focused Retail Assistant with excellent interpersonal skills and the ability to communicate, proven through more than 20 years experience as a store assistant and store manager, solving customer’s queries, dealing with complaints and providing excellent customer care is looking for a role as an Assistant Retail Manager.

 

WORK HISTORY

Apr 2007-Present       Sales Assistant

No Name Clothes and Accessories Shop, Henry Street, Dublin.

  • Provided customer service dealing with customers questions, giving product information and answering all questions and queries in a friendly manner
  • Increased sales by guiding customers to special promotions, checking sizes, getting stock from the store room and ensuring that any item removed from the display column was replaced immediately.
  • Handled customer’s complaints in a professional and diplomatic way with attention and solving their problems.
  • Managed the stock system login, checking, locating and moving stock in and out.
  • Established pricing, promotions and markdowns and created attractive displays.
  • Operated the cash register, handling credit cards and cash transactions.

 

Dec 2004-Mar 2007    Sales Assistant

Zara retail Shop, Henry Street, Dublin.

  • Dealt with customers in a friendly and polite manner proposing solutions for any difficulties and helping with sizes, assortment colours and materials.
  • Assisted customers in the selection and purchase of items helped them making the best choice, following their requirements on quality and good prices.
  • Arranged windows displays and in store layouts.
  • Maintained all areas in clean and tidy way and adhered to the company’s clear floor policy and health and safety.

 

Nov 2000- Jul 2003     Sales assistant

Pennys Retail Shop, O’Connell Street, Dublin 1

  • Advised customers on the location, selection, price, delivery, use and care of goods available in the store with the aim of encouraging them to buy and to return to buy in the future.
  • Checked price, stock and display items for sale and kept the store tidy and attractive.
  • Operated cash register and packaged goods for customers.

Sep 1998-May 2000    Accommodations assistant

Jurys Hotel, Ballsbridge, Dublin 4

  • Cleaned between 12 to 20 rooms by making beds, removing dirty linens, towels and trash, ensured that the rooms met the correct Room Status Report.
  • Applied the rooms cleaning procedure giving special attention to details replacing all amenities in the bathroom, cleaning mirrors, windows, TV and phone, wiping down any surface and furniture such as desk dresser, nightstand, lamps and headboards
  • Checked and replaced Mini bar items following Mini bar Procedure and replaced all items provided by the hotel such as laundry bags and do not disturb signs.
  • Maintained a friendly and approachable attitude with guests and staff and labelled and submitted all lost and found items.

 

Dec 1990-Apr 1997     Co owner- Branch Manager

Dovelos Supermarket, Samos, Greece

  • Responsible for welcoming customers to the store, helping them in all queries and questions and supported the store in meeting its sales targets by recommending products to customers.
  • Ensured the correct display, cleanliness and tidiness of merchandises and promotions.
  • Resolved customer’s complaints in a sensitive and polite manner.
  • Recommended additional products to customers.
  • Handled multiple priorities accepting deliveries and processing them, helped with all areas of security and stock management.
  • Operated cash register and package for customers.

 

EDUCATION

  • Diploma in Tourism, Tallaght Institute of Technology, Tallaght, Dublin 24
    • Leaving Certificate, Tallaght Girls School, Tallaght, Dublin 24

 

INTERESTS and HOBBIES

  • Volunteer with Suas, having spent 3 months in Calcutta India in an orphanage supporting children and playing with them.
  • Volleyball, member of Ballybough Women’s Volleyball team.
  • Dancing- currently attending weekly salsa classes.

 

REFERENCES available on request

 

 

 

 

Sample Fraud Analyst C.V.

 

Hilda Poppy

34 Divers Street, Naas, Co. Kildare

 087 4370715

hildapoppy@gmail.ie

Profile

A Financial Services graduate with a FETAC Level 5 certificate in Manual and Computerised Bookkeeping and Payroll and over 8 years experience as a customer service representative and fraud analyst. An Accurate and analytical individual with the ability to meet strict deadlines with excellent Computer skills including Office packages, Sap, Sage 5.0, Micropay, fluent in German & English is looking for a role in Fraud Analysis.

Employment History

Sept 2013 –Present                  Facebook Ireland, Balbriggan, Co. Dublin

Position                                   Fraud Analyst (Risk management department)

Duties                                      

  • Reviewing 20 suspect accounts per hour in order to determine whether they were fraudulent or valid,
  • Identifying triggers such as duplicate accounts, photos of a picture, fraud trend, to alert fraudulent behaviour in live profiles
  • Investigating and analysing user transaction activities to detect fraud issue at front end level before forwarding to respective internal teams,
  • Monitoring bad accounts daily and generating black lists.

Jun 2013 – Aug 2013             Cooper and Cooper Financial Services (Assurance Brokerage),

                                                Donnybrook, Dublin 4

Position                                   Administrator and Sales Advisor (Work Experience)

Duties                                      

  • Answering calls daily regarding queries on life assurance policies
  • Cold calling potential customers to negotiate new insurance policies and increasing sales by 10% when advising them about new and better assurance
  • Providing information regarding Mortgages, Valuation, Leases and rent

 

May 2009 – Jun 2013              Useful Transactions Ireland, Corporate and Finance Department,

                                                Finglas, Co. Dublin

Position                                   Financial administrator (Work Experience)

Duties                                      

  • Handling cash, credit card and ebusiness transactions and Posting information in excel formats imported from Integra and compiled data in the book of final entry.
  • Preparing invoices and credit notes
  • Lodging payments every 2 days in bank and daily in company after generating allocations
  • Reconciling account balances for the work of maintenances and complying with established guidelines.

 

Jan 2001 – Feb 2009                Juicy Car rental Service, Frankfurt, Germany

Position:                                  Customer Care representative

Duties:                                     

  • Dealing with customer queries regarding car rental and transforming 60% of the calls into sales
  • Taking customer bookings and increasing sales by 20% by maintaining customer satisfaction
  • Handling Gold Member calls quickly and effectively to maintain high standard booking

Oct 1998 –Nov 2000                 My Domain Insurance Company, Frankfurt Germany

Position:                                  General Administrator

Duties:                                     

  • Providing personalised Car, Home, Life and Health insurance,
  • Taking customer complaints about queries on accident claims payment, small print on insurance contract and solving them with efficiency and professionalism
  • Detailing monthly reports and targets effectively by increasing the sales by 20% comparing with the sales for the same month the years before.
  • Reporting and meeting with the manager twice a month in relation to targets and customer satisfaction.

June 1995 –July1998                 New Office – Aachen, Germany (Phone, typing and fax centre)

Position:                                  Manager (6 employees)

Duties:                                     

  • Preparing shifts and staff rotation and Setting targets for employees,
  • Managing day-to-day tasks by sending invoices to suppliers and receipting same
  • Buying products and stock management
  • Responding to inquiries regarding payroll procedures

Voluntary Work

2011 – Date                              The Successful Women’s Group. Ireland.  (30 members)

Position:                                  Financial Secretary

Duties:                                     

  • Organising finances for the meetings including contribution, savings and donations
  • Budgeting yearly expenditure and income

2009 – 2010                              Frankfurt Women’s Group, Ireland.

Position:                                  Chairperson

Duties:                                     

  • Organising meetings sessions by setting up time tables and plans of each sessions and making sure every member of executive do their task.
  •  Liaising with other members of the executive for various suggestions on how to improve and promote our organisation
  • Representing The Frankfurt women’s group in various intercultural activities and events such as St Patrick day festival

Education History

Oct 2013 – Dec 2013              Fas Training Centre Crumlin, Dublin 12

                                                Fetac level 5 Manual & computerised bookkeeping

                                                and Payroll: Distinction

                                                 Sage 5.0, Micropay

 

Sept 2009 – May 2013              NUI Maynooth, Maynooth, Co. Kildare

Courses:                                  Financial Services Level 8 Honour Degree 2.1

            Lending, Financial, Risk Management, Management, Derivative theory and

            practice, Business Strategy, Business Economy, Global Business Environment,

                                                Insurance and  Financial Regulatory Environment

 

1992 – 1994                              Berlin College – Berlin, Germany

Course:                                    Diploma in Computer Science.

 

Further Training

June 2000 – Aug 2000               English Course Frankfurt, Germany. (160 Hrs)

July 1999 – Aug 1999                Basic Data entry Training, Frankfurt, Germany. (15 Hrs)

May 1998 – May 1998               Active listening in the Workplace,  Frankfurt, Germany. (20 Hrs)

 

Hobbies and Interests

  • Participating actively in Maynooth Badminton Club, playing badminton matches every Saturday and training the junior girls team twice a week.
  • Fundraising for MS Ireland, having completed 5 Flora women’s mini marathons on their behalf.
  • Swimming- especially open water swimming in Dollymount strand.

 

References                                      Available upon request

Sample Customer Service C.V.

Ellie O’Shea

Flat 3 James’ Street, Fariview, Dublin 3

086 34 65 013

ellieoshea@yahoo.com

Personal profile

A friendly , customer focused and responsible person with vast experience working in retail in a variety of  roles i.e. sales assistant , real estate agent , deli assistant  and assistant manager with excellent communication and teamwork skills is looking for a role as a Customer Service agent.

Work History

Apr 2005-Present      Assistant Manager

Gala Convenience Store, Ballyfermot Dublin 12.

  • Responsible for the day to day management of the shop i.e. making sure that the shop was fully stocked, checked all invoices thoroughly so that products were not missing or overpriced.
  • Trained staff and encouraged them to maintain an excellent customer service at all times.
  • Dealt with customer complaints in a friendly and polite way.
  • Informed staff about new promotions, new products or new prices in order for them to pass this information onto the customer.
  • Communicated with suppliers for new orders or for negotiating prices.
  • Rearranged shelves and expiration dates on products daily, ensuring all products were rotated.
  • Planned the work schedule and delegated to staff day to day assignments i.e. to organising the stock area, to maintain the shop in top condition and constantly motivating them to achieve monthly sales targets.
  • Supervised the closing procedures i.e. cash register, return of the press i.e. newspapers and magazines

Jun 2003-Feb 2005                Assistant Manager

Battery World Ballyfermot, Dublin 12.

  • Oversaw staff and verified that customer service was of the highest standards i.e. greeting the customers, helping the customers according to their needs, making sure that no customer was mistreated or no customer left the store unsatisfied.
  • Trained new staff and made sure that all communication was effective, positive and supportive.
  • Delegated tasks to staff e. to up-sell products or to distribute flyers.
  • Compiled all documents i.e. stock control, ordering and margins, cash register in accordance with required procedures for the head offices.

Sales Assistant (later promoted to Shop Manager)

  • Provided customer service fast, efficiently always in a polite and friendly way.
  • Operated the cash register and computer i.e. handling money and giving change back, entering new codes for products making sure that the description of the products and the stock numbers were correct accordingly to the invoice.
  • Advised customers on the best batteries according to their needs and budget.
  • Worked with others members of the team in order to maintain the shop in a clean and tidy way
  • Performed daily checks that the batteries were available in the correct category
  • Demonstrated up-selling techniques and increased sales by calling regular customers and letting them know of special offers.

Jan 2001-Mar 2003      Deli Assistant

Dunnes Stores, Drumcondra,  Dublin Ireland

  • Served customers by preparing rolls, wraps and pizzas according to their needs.
  • Adhered to all HACCP procedures and regulations as instructed by Deli Manager.
  • Presented promotions to customers.
  • Rotated products and made sure that they had sufficient life remaining so that the loss to the Deli was kept to minimum.
  • Compiled the daily reports. Made sure that they were properly filled and signed.

06/2000-11/2000        Sales Assistant

Vodafone, Jobstown, Tallaght, Dublin 24

  • Operated the cash register and computer. Accepted money from customers and gave them change back
  • Completed new connection applications for either personal or cooperative accounts
  • Demonstrated the various phones for customers and informed them of the special features of each phone.
  • Ensured that all administrative procedures i.e. forms and new connections were carefully completed in order to achieve a successful connection/sale for the customer.

06/2000-01/1993        Sales Assistant

Hickeys fabrics, Henry Street, Dublin 1

  • Measured and cut fabric according to the clients needs
  • Advised customers on various fabrics and patterns

Education

1987-1990       Ballyfermot Secondary School, Ballyfermot, Dublin 12

                        Successfully completed the leaving certificate

Skills

  • Computer programs – Microsoft Word, excel and PowerPoint
  • Driving (full clean EU driver’s license)
  • Typing- 60wpm.

Hobbies and interests

  • Hiking – especially in the Wicklow mountains, member of the ‘Get up and Go’ hill walking group.
  • Interior design – Making curtains and cushions and refurbishing furniture
  • Swimming twice a week- member of the Jackie Skelly Gym Ballyfermot

Referees

References are available upon request.

 

 

 

 

Personal Profiles

Personal Profiles

 

First impressions are very important. This is why it is a good idea to have a two line summary of your C.V. A personal profile sums up your C.V. in two lines. It is a very short summary of who you are. It can be used to introduce yourself on the phone or to answer the question tell me about yourself? Focus on your experience, relevant education and hard skills. Imagine if the only thing the employer saw was your profile, what would you like them to know.

 

What to include in your personal profile:

 

Personal qualities The relevant qualities you possess for this position
Key skills Mention the relevant hard skills you possess for this position
Key experience The relevant experience you possess for this position. You can mention the amount of years you have spent in this position and one or two duties that you did in that role that are necessary for the role you are now applying for.
Key qualifications You can mention a qualification that you have that is relevant for this position

 

Sample Personal Profiles

Customer Service Representative

A fluent Spanish and English speaker with over 4 years experience as a Customer Service Representative, Administrative Officer and Administrative Assistant, dealing with people face to face and over the phone, answering questions and solving problems. Having completed a professional training in Administrative Business and Secretarial skills with excellent Microsoft office skills and proficiency in helpdesk software.

 

Marketing Executive

A professional and ambitious Marketing Executive, with 16 years experience both in Marketing and Sales, having held managerial positions in various multinational companies.  Holding a 2 year MBA Diploma from Trinity College, and having handled effectively the whole marketing mix from gathering market and customers insights to product launch and re-launch to full rebranding, is looking for a similar role in Marketing in a progressive company.

Kitchen Porter

An experienced kitchen porter with over 2 years of experience working in a restaurant; preparing raw materials for chefs, washing cooking accessories and ordering and storing food supplies. Having a food safety and HACCP training with excellent time management and organisational skills, is looking for a role as a kitchen porter.

Legal Secretary

A professional Legal Secretary with over 3 years of experience interacting with lawyers, paralegals and clients, carrying out office duties i.e. drafting correspondence, proofreading legal documents and responding to clients via email or phone with a high degree of expertise and professionalism.  Having a bachelor’s degree in Law and possessing excellent communication, organisational skills and excellent attention to detail and familiar with legal terminology, major computer applications and software programs is looking for a role in this area.

 

 

 

Java Web Developer

An experienced Java Web Developer having worked for 3 years with Java technologies and frameworks, using SQL and PL/SQL on databases Oracle and MySql, writing all documentation with UML notation, building Front-End through JSP,HTML, JS, CSS, having a degree in computer science and analytical and problem solving skills with the ability to advise and help customers is  looking for a role as a Web Developer.

 

Accounts Assistant

A Financial Services graduate with a FETAC Level 5 certificate in Manual and Computerised Bookkeeping and Payroll and over 5 years experience as a customer service representative. An Accurate and analytical individual with the ability to meet strict deadlines with excellent Computer skills including Office packages, Integra, Sage 5.0, Micropay, fluent in French & English with a systematic approach to work is looking for a role as an accounts assistant.

 

General Operative

A hardworking, trained Factory Professional with a Safe pass and manual handling certificate. A good team player and self organised individual, with over 3 years experience in driving Counter Balance and Reach Forklift Trucks.

 

Civil Engineer

A qualified Civil Engineer, with experience in the area of contracts management, finance, administration and personnel management developed during 5 years of work experience in a variety of international organisations, looking for a challenging role in a progressive company.

 

Security Officer

A hard working and motivated Security Officer with a PSA Licence, experienced in static and event security, with excellent physical fitness and communication skills, is looking for a challenging role in this area.

Health Care Assistant

An empathic and patient, Health care assistant with experience of caring for the elderly and having a FETAC Level 5 Social Health qualification, with a natural ability to care for, support and assist clients with their basic needs is looking for a role as a care assistant.

IT Professional

A versatile IT professional with over 2 years of experience as a Networking Systems analyst, and 2 years of experience as an IT Technical Support, holding a Bachelor Degree in Telecommunications Engineering and a CCNA certification, with vast knowledge of routing protocols such as routing and subnetting, design, configuration and monitoring of LAN, WLAN and WAN, is looking for an IT networking role.

Breda Hegarty – Career Counsellor

If you would like to work on making a snappy and effective Profile for your CV, contact Breda today!

Breda Hegarty is a fully qualified career guidance counsellor based in Dublin. Breda has been providing expert career counselling and guidance for 15 years, supporting adults to choose the right career and identify their skills. Her expertise is in the area of successful CV and cover letter writing, career planning and interview preparation.

To book an appointment contact Breda at 0879229533 bredahegarty@hotmail.com or linkedin.com/in/bredahegarty.

 

 

 

 

 

Dynamic words to describe your duties

Dynamic words to describe your duties

An employer can receive many C.V.s for just one position. If a C.V. is very packed it will be difficult for an employer to read and in some cases it might not even be read.

You can grab the attention of the employer by using sentences that are to the point rather than long paragraphs.  When you describe your previous duties use action verbs

Action verbs help to create an image of a capable person. These keywords are qualities that companies are looking for in the people they want to hire.

List of action verbs

 Accompanied

Advised

Answered

Arranged

Assisted

Carried out

Cleaned

Compiled

Completed

Dealt with

Delivered

Designed

Demonstrated

Installed

Instructed

Encouraged

Ensured

Established

Handled

Implemented

Liaised

Guided

Corrected

Achieved

Analysed

Delegated

Developed

Directed

Employed

Improved

Managed

Increased

Informed

Launched

Produced

Published

Purchased

Accomplished

Acquired

Devised

Edited

Distributed

Loaded

Repaired

Reported

Responsible for

Served

Supervised

Maintained

Monitored

Operated

Organised

Prepared

Participated in

Planned

Consulted

Created

Measured

Assessed

Reviewed

Observed

Negotiated

Scheduled

Obtained

Estimated

Evaluated

Facilitated

Generated

Tested

Ordered

Presented

Prioritised

Resolved

Recommended

Solved

Trained

Verified

Motivated

Supported

Provided

Typed

 

Use these dynamic verbs at the start of each duty and this will give the employer an impression of a capable, effective and an efficient person.

Breda Hegarty – Career Counsellor

If you would like to work on making your duties stand out on your CV, contact Breda today!

Breda Hegarty is a fully qualified career guidance counsellor based in Dublin. Breda has been providing expert career counselling and guidance for 15 years, supporting adults to choose the right career and identify their skills. Her expertise is in the area of successful CV and cover letter writing, career planning and interview preparation.

To book an appointment contact Breda at 0879229533 bredahegarty@hotmail.com or linkedin.com/in/bredahegarty.

C.V. Template

Name

Address

Telephone Number

Email address

Personal profile

(This is a two line summary of your most relevant education, experience, skills and personal qualities for the role that you are applying for)

Work History

(start with your most recent role and work backwards)

Month Year –Month Year                 Job Title

Company name and address. (You can give a summary of what the company does if it is not well known)

Duties

  • When mentioning your duties use dynamic verbs such as; Organised, planned, supervised, created, advised and dealt with
  • Always use bullet points, stay away from long paragraphs
  • Mention the specific achievements that you had within the work place. These achievements could include; extra responsibilities taken, promotions, something new that you Implemented, targets reached or exceeded, Deadlines met, projects undertaken, awards received, publications made, Presentations made.
  • Make sure that your duties are detailed, for example instead of saying ‘organised events’ it would be better to say ‘Organised daily conferences and banqueting events for an average of 800 people as well as seasonal events catering for up to 2,500 people’.
  • Look closely at the advertisement, see what duties are involved in the role and try to match the duties that you have done before to this.
  • The more relevant the role, them more duties you should mention and vice versa. If the role is very relevant there should be about 5-7 duties.

 

Month Year –Month Year                 Job Title

Company name and address.

Duties

 

Month Year –Month Year                 Job Title

Company name and address.

Duties

 

Month Year –Month Year                 Job Title

Company name and address.

Duties

Education

(Start with your most recent education and work backwards)

Month Year –Month Year                 Course Title

College name and address.

Subjects

  • Mention your subjects, you can also mention achievements should as high marks received, special awards given, scholarships or projects completed

 

Month Year –Month Year                 Course Title

College name and address.

Subjects

 

Additional Education

Month Year –Month Year     Course Title   College name and address.   (Hours)

Month Year –Month Year     Course Title   College name and address.   (Hours)

Month Year –Month Year     Course Title   College name and address.   (Hours)

 

Skills

(Include your abilities here. Only mention hard skills, which you have gained through work experience or education i.e.)

  • Typing – able to type 50 wpm
  • Computer skills- Proficient in PowerPoint, Word and Excel
  • Languages- Fluent in English, French and Spanish. Sage line 50, CPR

Hobbies and interests

  • Try to make it as interesting as possible! Use this as a talking point for the interview, make the interviewer want to meet you
  • Pick hobbies that show very positive aspects of your personality. Mention any medals won or any specific achievements within your hobbies
  • Mention any fund raising activities or charity events you have been involved in, any volunteer work that you have taken part in or any club group or society that you are involved in.
  • Give detail in your hobby e.g. instead of saying ‘Music’ – make achievement based e.g. Singing – member of the Happy Times Gospel Choir, having performed in various venues including the Olympia, Gaiety and National Concert Hall.

Referees

References are available upon request

Your C.V. should be no longer than 2 pages.

Breda Hegarty- A qualified and compassionate career counsellor.

If you would like to work on making your CV the best representation of you that it can be, contact Breda today!

Breda Hegarty is a fully qualified career guidance counsellor based in Dublin. Breda has been providing expert career counselling and guidance for 15 years, supporting adults to choose the right career and identify their skills. Her expertise is in the area of successful CV and cover letter writing, career planning and interview preparation.

To book an appointment contact Breda at 0879229533 bredahegarty@hotmail.com or linkedin.com/in/bredahegarty.